“It’s my belief that the efforts of unionization in America are in many ways a manifestation of a much bigger problem,” Starbucks CEO Howard Schultz said.
Last year he returned once again, as Starbucks was in the midst of a different crisis: A growing wave of unionization. Schultz, who sat down for a far-reaching conversation with CNN’s Poppy Harlow in February, covering the union, relations with China and the US economy, said he didn’t return to Starbucks because of the union efforts. But he did see the labor movement as a sign that things had gone sour at Starbucks, and for young people in general.
‘People did lose trust’ When Schultz re-joined the company last year, he spent months visiting with employees as part of a listening tour that helped him develop a new roadmap for the company, which he said had “lost its way.” “I’ve talked to thousands of our Starbucks partners,” he told Harlow.
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