The cellphone platform used for eight out of 10 financial transactions in Zimbabwe regularly breaks down. That makes buying milk, filling up a car or settling a utility bill a test of endurance.
DOMBOSHAVA, Zimbabwe—With the crowd behind him getting restless, Silas Hwamiridza frantically punched his cellphone’s keys, trying to make a payment for gas at his local station.
But the 200 Zimbabwean dollar transaction on the country’s popular mobile-money platform EcoCash wasn’t going through. After a few more attempts—and three hours of waiting in line wasted—the 46-year-old accountant pulled out of the station with a low tank and no way to get to work.
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