The IRS released a 10-year plan Thursday outlining how it plans to spend the $80 billion in new money Democrats pumped into the tax agency as part of last year’s climate change budget law, promising the cash will help go after high-dollar tax cheats and fix the agency’s abysmal customer service.
IRS officials promised “fundamental changes” at the agency, including what they called “dramatically” improved customer service, faster responses to taxpayer problems and a major push to upgrade decrepit technology.
IRS officials celebrated the plan as a chance to bring the agency into the 21st Century with the kind of staffing and technology agency officials have long said they needed but were denied by austere budgets from Congress. The IRS gave a benchmark for its historic levels of staffing, citing the 95,370 employees it had in 2010. Today it counts 80,006 positions.Despite hiring 9,000 new employees, the agency still ended up far behind in last year’s filing season.
More controversial than the customer service is the agency’s plans to increase audits — and its unwillingness to say exactly who will get hit.
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