One hotel is reducing the bookings it allows because it has 30 staff vacancies.
The Vale hotel and resort, which employs 400 people, needs to fill another 30 vacancies and train some of its newest recruits so it has had to limit capacity in some areas and with certain restaurant offerings."We spoke to job centres, schools, colleges, universities, and capital regional initiatives as well.
"I'd like two bar people with experience, or would at least love to learn about how to make cocktails and drinks. And I'd love another couple of waiters or waitresses." Dr Sheena Carlisle, senior lecturer in tourism management at Cardiff Metropolitan University said the perception of working in the industry needed to change to attract and retain staff.
There are about 12,000 hospitality businesses across Wales with the sector worth £3.6bn to the Welsh economy and employing 140,000 prior to the pandemic."There are challenges and one of the biggest ones is the perception of the value of having a career in tourism," she said. "For many people working in the sector it's an enjoyable, fulfilling role to have and, even though it can be low paid, with long hours, people might not be able to see the progression from moving from an operational job to a higher level senior management job."It is absolutely key to help with this staff retention issue and increase quality of working in the sector. After all, it is a good sector to work in.
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