Even more info on Amazon’s attrition problem.
According to the company’s internal reports, its attrition rate is immense, and costing it billions of dollars a year.Illustration by Alex Castro / The Verge
Last year, only a third of Amazon’s new hires stayed with the company for more than 90 days before quitting, being fired, or getting laid off, according to. The report is the latest indication that Amazon is having serious issues retaining employees, and it reveals the company’s estimate that its attrition rate costs it almost $8 billion a year across its global consumer field operations team.
The report, which is based off internal research papers, slide decks, and spreadsheets from Amazon, claims that workers are twice as likely to leave by choice, rather than because they were laid off or fired. It also says that the issue is widespread throughout the company, not just with warehouse workers; from entry level roles all the way up to vice presidents, theattrition rate for one of the company’s 10 tiers of employees was almost 70 percent, with the highest reaching a staggering 81.
The report doesn’t specify which class of employees had the highest attrition rate, but it’s well known that Amazon’s warehouses and other fulfillment facilities have more turnover than the rest of the industry. According to
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