The VoiceBiz window, an automated translation tool, has been set up to help tourists at Japan's busy Seibu-Shinjuku train station
and called VoiceBiz, lets customers speak to a station attendant over microphones while the semi-transparent screen between them spells out their words in Japanese and one of 11 other languages.arrived in Japan last month, the most since the pandemic kicked off in 2019, and travellers from the United States and Europe exceeded pre-outbreak levels as the weak yen makes the trip the cheapest in decades.
"The translations were spot on," said the 30-year-old German, who works at Alibaba. "It might sound a bit weird, but you feel safe immediately because you know there's a human on the other side. So you take your time to explain what you need and you will know that they will understand what you need.
"Our goal in introducing this was to improve the smoothness of communication by letting people look at each other's face," said Ayano Yajima, a sales and marketing supervisor at Seibu Railway.
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