Lyft fails to protect passengers against sexual assault and harassment, lawsuit claims.
The lawsuit includes a Los Angeles-area woman who said she was raped by a Lyft driver in October 2018 after he told her,"I love you," and took her phone. Lyft failed to tell the woman if the driver was ever fired after she said she filed a police report.
The lawsuit also mirrors a stream of complaints made on social media by women who have said the company has failed to take their concerns seriously. After calling Lyft about what happened,"it truly felt for all intents and purposes like I was speaking to a robot," Gillcrist told NBC News last month.
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