Here's why every enterprise needs to provide consumer-grade mobile experiences for its workers paid servicenow
What’s true for consumers is also true for employees. That’s why every enterprise needs to provide consumer-grade mobile experiences for its workers. The next generation of employees will expect to get more things done on mobile devices. They grew up in a world of ubiquitous, intuitive consumer tech. Why would they tolerate clunky, confusing tech experiences at work? In order to win the war for talent, we need to provide consumer-grade experiences at work.
There are good reasons why this goal has been elusive in the enterprise. Automating enterprise processes means navigating a complex web of workflows and data, running across disparate networks, systems, data sources and applications. Employee onboarding is a great example of a complex workflow that spans multiple functions and systems. You might assume onboarding is HR’s job, but it actually takes many departments to get new hires up and running. They need a laptop and phone from IT, a desk from Facilities, a badge from Security, benefit information from HR, payroll services from Finance, and so on.
Generally speaking, employees don’t care what it takes to deliver these services on the back end, or which teams are involved. Instead they want an intuitive, straightforward user experience that sets the tone for how they will interact with their new company. uses ServiceNow digital workflows to automate onboarding functions across HR, IT and facilities teams, creating end-to-end process visibility and efficiency.
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