Microsoft is going to use AI technology from OpenAI to automate email replies from salespeople to their clients.
Microsoft’s partnership with OpenAI just continues to grow and this latest venture wants to automate the client relationship., Microsoft is planning to integrate artificial intelligence tools from OpenAI into Viva Sales, which connects Microsoft 365 with customer relationship management software from vendors like Salesforce. According to the report, the company thinks that it can use the technology from the ChatGPT maker to help automate email replies to clients.
Viva Sales, which connects Microsoft’s Office and video conferencing programs with customer relations management software, will be able to generate email replies to clients using OpenAI’s product for creating text. The AI tools, which include OpenAI’s GPT 3.5 — the system that is the basis for the ChatGPT chatbot— will cull data from customer records and Office email software. That information will then be used to generate emails containing personalized text, pricing details and promotions.
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