One woman said to her daughter, “See? I told you she had green hair. Isn’t that nuts?” My employee takes it in stride, smiling through it all, but I feel terrible.
DEAR MISS MANNERS: I am the manager of a gift store where my clientele mostly ranges from 40 to 70 years old. I have an employee in her early 20s who is sweet, super helpful and professionally courteous -- everything you’d want in a worker.
My employee takes it in stride, smiling through it all, but I feel terrible. I’ve wanted to say something to these customers, but I don’t want to lose their business. Nor can I afford to lose my employee. I’m not sure what I can say to get them to stop being so rude to a human being in public. The important point is that your employee has seen this behavior so often outside the store that she does not expect you to call the police every time it happens inside it. There may come a time when the behavior is so bad that you have to ask the customer to leave, but most situations can be handled without losing either party’s business.
Should I reply with a card? If I do, am I interfering in my son’s romantic life? I do not know his intentions, but his girlfriend has bought plenty of things for him over the years. Clothes, scuba gear, snorkeling gear. Who should I ask?
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