... clients express gratitude without actually saying the words “thank you.” It seems that their gratitude deserves a response, but “you’re welcome” feels awkward.
DEAR MISS MANNERS: I work in a customer service role. I often have people thank me, and I know the appropriate response is “You’re welcome.”
However, I often have clients express gratitude without actually saying the words “thank you.” For example: “I appreciate your assistance with this.” It seems that their gratitude deserves a response, but “you’re welcome” feels awkward. Is that the appropriate response? Am I just overthinking this? GENTLE READER: Yes, you are. But as you are paying attention to the wording, rather than simply completing a rote exchange, you can vary your response. For example: “I was happy to be of assistance.”
Of course, you could reply to all such remarks with “No problem,” but that annoys many people. And “My pleasure” annoys Miss Manners.
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