In 2022, 311 requests for homeless assistance and complaints about encampments increased 27% compared to the prior year, even as Mayor Adams began rolling out policies that removed homeless people from public spaces.
While rising 311 complaints coincide with growing numbers of New Yorkers experiencing homelessness, experts caution that the complaint data are not a perfect reflection of where unsheltered New Yorkers may be living or the challenges they may be facing.
Outside factors like location and weather can also influence homeless-related complaints. For example, more people complain to 311 in the warmest months of the year: over 7,500 requests were reported each month in August, September, and October 2022 compared to about 4,500 in January 2022. Last summer’s uptick in encampment complaints may have stemmed in part from New Yorkers hearing more about the living situations in the news. “This administration has really stepped up efforts to remove those encampments, and take a law enforcement approach to homelessness,” Giffen said.
Within Manhattan, the homeless complaints tend to come from midtown and downtown neighborhoods. One midtown ZIP code, 10019, which includes the Museum of Modern Art, some Broadway theaters, and part of Hell’s Kitchen, reported over 4,000 requests in 2022. In comparison, the entirety of Staten Island reported fewer than 500 requests.
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