The long-awaited JEA customer service center officially opens Monday on Adams and Pearl Street, and the goal is to create an easy experience for its customers.
The seven-story, $95 million building aims to be a one-stop-shop for customers, where you can pay your bills, meet with representatives to discuss your account and learn ways to save money.set up self-service kiosks in the building where you can pay your bills. They accept cash, checks, credit and debit cards, and mobile wallets. You will need your account number to get in. The machines don’t give back change, but any extra money will go back to your account.
“It is super quick. It takes about one minute to a minute and a half to complete a payment on an account,” JEA employee Isamar Rodriguez said. “The difference is versus standing in line, waiting, and having someone processing the payment, now you can pretty much walk in and walk straight to the kiosks and process the payment onto your account using cash, credit cards, debit cards, Google pay, Apple pay, checks, and money orders.
JEA employees hope the new customer service building helps with any confusion and frustration among customers.
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