Hotels in Times Square and across the nation are turning to robots like Relay 2 to handle room deliveries and begin to revolutionize the hotel experience.
Hotels in Times Square are turning to robots like Relay 2 to handle room deliveries and begin to revolutionize the hotel experience."I think of it like, you know, the old rubber man where the hand reaching all the way up to the hotel room and here's your stuff. You can't do that for real. Nobody has that kind of stretch. But the robot will really just do that for you," said Steve Cousins, Chief Technology Officer at Relay Robotics.
"We work with the hotel, we map the entire hotel, so the robot moves through the hotel, it actually interacts with guests very carefully, it never bumps into a guest, it has very strong sensors around it," said Relay Robotics CEO Michael O'Donnell. "It can ride elevators with people or without people, right up to a guestroom. It can interact with the phone systems and place a phone call to a guest. So it's not as daunting or scary as some of the A.I. technologies today.
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