There were no ambulances available to respond after an 83-year-old man collapsed.
His grandfather is now recovering at Nevill Hall Hospital in Abergavenny, but Mr Parsons said his family has been traumatised."If my grandfather had that ambulance, had that oxygen, I fully believe he wouldn't have gone into cardiac arrest and my family wouldn't have gone through what they've gone through these past seven days.
The Welsh NHS Confederation, which represents all Welsh NHS organisations, has previously warned that the NHS was struggling to cope, and theABUHV admitted the experience must have been "traumatic" for the family and praised the actions of the nurse as an example of how staff "go above and beyond" to keep services running.
However it said a "significant" increase in respiratory viruses was not only raising demand but also causing high levels of staff sickness.A spokesman added: "We take great pride in offering the best possible care to our patients, but this is becoming increasingly difficult at the moment. "Our services are facing the same extreme pressures that are being reported across Wales and the UK, with large numbers of patients presenting with respiratory viruses - particularly flu and Covid-19."
The health board has urged people to use services "appropriately" and to seek care for less severe problems at minor injury units, GPs or pharmacies.
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