Austin Energy says this is a complex situation, and there have been repeated outages, where ice and tree limbs cut off power that crews just restored.
resident, Andrew Holmes, says there's a power line hanging off the side of his house. He still has electricity, but is worried about the hazard.Circuit breaks lit up the night sky during the ice storm as an estimated 265,000 Austin Energy customers lost power.
Another Austin Energy customer says a heavy tree limb is hanging on a "service drop," which carries electricity from city power lines to her home. She called 311 and was referred to the fire department, because it's a fire hazard given that she still has power. "If they've reported it, and we have taken that report they are in the queue, and we are in the process of responding to that. It is in an area-wide emergency we're in right now. It's not going to be as quick sometimes as we would like," Austin Energy spokesperson Matt Mitchell said.City officials gave an update Thursday evening. They say more than 100 crews are coming to help restoration.
"The problem is it's the ice and the weight... this isn't a veg[etation] management issue," Elton Richards, VP of Field Operations for Austin Energy, said.
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