Troubleshooter Reporter at News 5 Cleveland
NORTH CANTON, Ohio — Jeffrey Howenstine and Lance Finnicum of North Canton have traveled the world, but their latest attempted European cruise quickly turned into a nightmare when Lance tried to bring his oxygen equipment on an international flight.
Finnicum said there was no way he could travel without oxygen after having a tough fight with COVID-19 in 2022. The couple said Viking was well aware they were taking oxygen on the trip but never mentioned a doctor's note. “Their flight desk booked the flights; that’s why we used a company like this rather than do it ourselves," Howenstine said. “I made probably 30 phone calls at least, I had been on the phone sometimes two and three hours.”
Dilworth urged travelers to book trips using a credit card so that if something goes wrong, the credit card company can assist in making it right. When it comes to trip insurance, Dilworth said to read the policy carefully before you buy.
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