A mental health first responder program is being expanded from Harlem to northern Manhattan and the South Bronx. The initiative, called 'B-Heard,' uses paramedics and social workers, instead of police, to address emergencies. AClineThomas reports.
"That could've easily been our team. On each call, I say keep their head on a swivel all of the time," B-Head commanding officer Capt. Ronald Floyd said.
Teams receive safety training and say so far they have not had close calls, adding most incidents are resolved on the scene."Very few people have refused to meet with a social worker," said Janine Perazzo, senior director of NYC Health + Hospitals.Callers who use 911 cannot request a B-Heard team. Dispatchers determine where they are sent based on the description of the incident, location and other criteria.
A new training class for the program graduates on Friday. The expansion of the program will begin in the coming weeks.
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