Despite depressing press reports, there are many reasons to be optimistic about small businesses in the UK. Focusing on customer experience is paying dividends for businesses and reinvigorating the high street
focus on the customer experience reaping the rewards—and driving footfall away from computer screens and back to town centers.in Henley-in-Arden: an independent bar and restaurant, this small business started as a pop-up, but has developed into a thriving local hot spot, sourcing ingredients and staff locally. Their focus on a unique customer experience, as well as the food itself, is proving a winning formula.
in Sheffield is a prime example of this—a ladies-only gym that teaches women about fitness, the importance of nutrition and developing a positive mindset—it is contributing to creating a healthier community, and thatMentoring and support networks are also a major growth trend in small businesses. The value of a guide and supportive"tribe" is finally being fully understood and exploited.
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