Ongoing internet outage hamstrings 911, other vital services in Northwest Alaska

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Ongoing internet outage hamstrings 911, other vital services in Northwest Alaska
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In the wake of last week's Arctic Ocean fiber-optic cable cut, Atqasuk Mayor Doug Whiteman says local public safety and fire staff — as well as the health clinic — are all sharing one satellite phone.

ice severed a fiber optic cable

The cable connected most of Northwest Alaska. Quintillion, the Alaska-based company that owns the line, says the break primarily affected Nome, Kotzebue, Point Hope, Wainwright and Utqiagvik, as well as the villages of Atqasuk and Nuiqsut. “We had a circumstance with 911 calls. The village police officer could call Barrow and they could hear, but their replies didn’t come back,” he said. “It’s a one way conversation.”

Ekak says the ATMs require an internet connection, so now customers can’t withdraw money for the cash-only businesses. And Ekak says it’s also affecting people who receive assistance like EBT because they can’t use their cards.

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