Airlines’ track records amid the COVID-19 pandemic factored in the new ranking.
Many people are taking to the skies again after receiving their COVID-19 vaccination — so which airline should they choose?
To be included in the list, an airline must have achieved “a seven-star safety rating,” the website noted. The ranking also factored in improvements to the flight experience and passenger comfort. Passenger feedback submitted through the website also played a role in which airlines came out on top. Qatar Airways took the No. 1 spot “because of its cabin innovation, passenger service, and its dedication and commitment to continue to operate throughout the COVID pandemic.” The ranking noted that Qatar Airways was the first to be COVID-audited by AirlineRatings and airline consulting firm Skytrax. Qatar Airways also participated in the trial for the COVID travel pass created by the International Air Transport Association.
Among U.S.-based carriers, United Airlines UAL, -0.88% performed best in the ranking, jumping to eighth place after not featuring in the Top 20 in the previous ranking. AirlineRatings.com attributed United’s climb to its recent announcement of plans to re-introduce Concorde-style supersonic jets to the aviation sector. In June, United announced it was buying a fleet of supersonic planes that could travel between San Francisco and Tokyo in as little as six hours.
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