Perspective: What it’s like to fly Italy’s ITA Airways, one year after its launch
The prospect of flying on a newish Italian airline intrigued me. As I was searching for flights from JFK to Milan via Google, ITA popped up and I thought I’d test out one of the direct flights for my October trip. I also couldn’t ignore the reasonable prices with round-trips starting at $550, which is on the lower end compared to other flights to Milan’s Malpensa Airport. However, when I mentioned to some friends that I was flying on ITA, they weren’t optimistic about my flight.
We arrived at JFK Airport, found ITA’s home at Terminal 1 and checked our bags. We paid for them, but it’s still murky if we even had to.We headed to the gate and saw our crew and pilots walking past the check-in desk. We observe the check-in attendant animatedly gesticulating while on the phone and saying, “No?! Really?” We brace for the worst.
Boarding begins swiftly as we barrel onto the A330 for our 8:55 p.m. departure. As I walked through the spacious business class, it looked comfortable, with individual leather seats that recline and evenly spread out. Economy seats were decidedly smaller and more cramped, but pleasant. Our redeye tonight is only a little more than half full with only the window-side two-seaters occupied and the large swaths of seats in the middle empty.
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