It's one thing to get your food quickly in a restaurant drive-thru but it's another thing to receive what you ordered with accuracy.
rated the 10 major U.S. chains on drive-thru performance. While Taco Bell and KFC topped the list of fastest total time spent in the drive-thru -- from when the shopper enters the drive-thru until exiting with food -- it's a different group of chains which were deemed most accurate. That includes the correct main entree, side item, beverage, and any special requests.
What a difference a year makes: Arby's and McDonald's topped the list in 2022 with Burger King, Carl's Jr. and Hardees third through fifth. QSR surveyed more than 1,000 customers of fast-food restaurants, ranking several factors including convenience, speed, and order accuracy. Of the 1,491 restaurant drive-thrus visited by mystery shoppers from June through July, 40% were from 10:30 a.m. to 1:30 p.m. and 40% were from 4 p.m. to 7 p.m.
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