Restaurants remove dining rooms to speed off-site food frenzy

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Restaurants remove dining rooms to speed off-site food frenzy
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Restaurants are doing away with dining rooms as consumers increasingly order foo...

NEW YORK - Restaurants are doing away with dining rooms as consumers increasingly order food deliveries through apps such as Uber Technologies Inc’s Uber Eats and GrubHub Inc.

Atlanta-based Chick-fil-A Inc has similar sites in Nashville and Louisville, where customers order and prepay online with the option for delivery or pickup. Off-premise digital orders are a major growth area for fast-food and fast-casual chains. More are turning to these so-called dark, virtual or ghost kitchens, which can also save labor and real estate costs.

CloudKitchens, founded in 2016 and based in Los Angeles, builds shared kitchens for delivery-only restaurants to rent. It did not respond to a request for comment. Privately held Chopt offered pick-up and delivery orders soon after it opened 18 years ago, but today, those orders make up nearly half of its business at larger locations, said Chief Marketing Officer Julie Atkinson.“We are sensing a really huge customer need for speed, for convenience,” she said. “We’re hopeful that this concept really raises the bar on customer convenience.”

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