Robot cat servers are descending on NYC dim sum parlors (via EaterNY)
, and a handful of other United States cities. New York City, where WowRobee is headquartered and labor costs are among the highest, is poised to become the company’s biggest market nationwide. The bots found an early following at dim sum parlors in Queens and Manhattan Chinatown, especially at old-school spots looking to attract new customers.
In Bayside, restaurant chain Kyuramen introduced two robots in its dining room to cater to parents with young children and help get the word out about the new location, which opened this summer, according to a spokesperson for the business. The robots, which deliver bowls of ramen and drinks to tables, are also used at the chain’s New Jersey outposts in Long Beach and Cherry Hill.
BellaBot hasn’t eliminated the need for any of the restaurant’s front-of-house staff, who still unload bamboo steamers from its shelves to avoid customers from burning themselves. “It’s a marketing tactic,” a manager at Dimmer & Summer admits. The robot is there to turn heads and clog up social media feeds, he says — and if the restaurant’s early crowds are any indication, it seems be working.
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