Metro Denver transit riders dealing with changes in the Regional Transportation District’s MyRide smart card system as fare collection resumed on Thursday will be granted some leeway for the …
Metro Denver transit riders dealing with changes to the Regional Transportation District’s MyRide smart card systemSeth McConnell, The Denver Post
Simon Jones displays his MyRide smart card at Union Station on Feb. 25, 2016, when the system was first launched., changing from selling reloadable cards to using online accounts that are more secure. Those accounts, with preloaded balances, can be connected to the updated RTD MyRide ticketing app, which displays a QR code to scan, or to a new version of the MyRide card.
But the first day of September, riders with old MyRide preloaded cards found they didn’t work with new validators that are being installed inside RTD’s buses and on its train platforms. At the same time, customers with new online MyRide accounts — including riders who transferred their old cards’ balances — found they couldn’t scan their app’s QR code on the old validators that remain in many places.
RTD spokesman Austin Nettleton said that until the agency finishes a conversion of all validators across the system, riders who run into either kind of mismatch will be allowed to board without charge for the rest of the month. RTD says it has communicated that leeway policy to fare inspectors.
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