What number should a San Francisco resident call when they see someone having a crisis on the streets -- 911 or 311?
For crimes, fires, overdoses, medical emergencies and mental health crises, the right number to call is 911, while 311 is for urgent but non-emergency situations, said city officials.
Following the campaign's launch on Tuesday, residents can expect to see new"Okay to Call" messages in the form of posters, postcards, bus ads and informational videos across the city later this week. The public announcements come after the city has reportedly streamlined its Coordinated Street Response Program, a Department of Emergency Management program that has shifted thousands of 911 calls to paramedics, social workers and public health professionals in times of behavioral health crises.
"We want San Franciscans to know that is okay to call when you see someone experiencing a crisis on the streets. The city has made substantial investments in developing and training specialized street response teams that provide timely and coordinated care to people in need," Carroll said.
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