The outreach efforts of the Los Angeles Homeless Services Authority are falling short of the agency’s goals, according to an audit of LAHSA by the city controller.
The homeless outreach agency that was meant to move hundreds of people from the streets into housing, shelters or treatment for mental illness and substance abuse has failed dramatically to meet the goals of its contract with the city of Los Angeles, according to an audit set to be released Wednesday by Controller Ron Galperin.
Outreach workers were supposed to place into permanent housing 10% of the homeless people they assessed. But in the fiscal year that ended in June, they placed only 4%, the audit reported. The goal for shelter placements was 20%, but they placed only 14%.The discrepancies were greater for referrals to treatment: 6% for substance abuse and 4% for mental health. Both had goals of 25%.
Marston said federal privacy rules prevented the authority from accurately reporting mental health and substance abuse referrals. As a result, she said, the agency no longer uses those goals.While attributing some of the shortfalls to the underlying shortage of affordable housing and treatment resources in the city, the audit also criticized the city for setting fuzzy goals that weren’t linked to the scale of the homelessness crisis and knocked the authority for not being able to meet them.
LAHSA provided the controller’s office with four different versions of its outreach numbers, each one significantly different, Galperin said. A chart in the audit reviewed by The Times showed the percentage of homeless people placed into shelters dropping from 64% in the first version to 19% in the last.
Galperin said the city and authority should recast goals that are understandable and specify the number of people expected to receive assistance, rather than using a percentage. LAHSA also should adopt a data-driven outreach system modeled after the CompSTAT policing model used by police departments across the country, including the LAPD.
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