Scoot, owned by Bird, has drawn a red line around some poorer areas of San Francisco, preventing customers from dropping off scooters in those areas.
In its application, the start-up promised it would “serve more of San Francisco than other operators who will focus on the busiest and most lucrative neighborhoods.”
In evaluating applications for the pilot program, SFMTA specifically scored the companies on whether they included an “approach to providing service to low-income residents, including diverse payment options and fare discounts,” and whether they would serve areas “beyond the downtown core” and be committed to ensuring “availability of scooters in underserved areas.
"With our requested 1,250 powered scooter permits, and eventually 2,500 or more, Scoot will serve more of San Francisco than other operators who will focus on the busiest and most lucrative neighborhoods,” Scoot wrote in its application. “A smaller fleet would be spread too thinly to sustainably serve both the busy northeast and important but less busy neighborhoods south and west.”
“They are required to maintain 20% of their scooters in [the Metropolitan Transportation Commission’s] Communities of Concern at all times — a target which they have consistently met,” Barnett said. “The rest of our Pilot permit was not prescriptive about service area and it is up to our two permittees to decide which parts of the City to serve, so while we can encourage them to serve certain neighborhoods, it’s ultimately up to them.
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