Sen. Maria Cantwell sent a letter to Southwest Airlines on Thursday, seeking a 'full accounting' of how the airline is refunding customers after mass holiday cancellations.
Rep. Brandon Williams, R-N.Y., discusses President Biden challenging the GOP on social security and weighs in on the Southwest COO apologizing for the holiday travel chaos.on Thursday, seeking a "full accounting" of how the airline is refunding customers after mass cancellations over the holidays.last week, explaining that crew scheduling "simply couldn’t keep up with the overwhelming volume of changes" during the winter storm in December.
Southwest Airlines canceled nearly 17,000 flights and didn't return to normal operations for eight days over the holidays. A Southwest Airlines jet arrives at Sky Harbor International Airport, Wednesday, Dec. 28, 2022, in Phoenix, Arizona. Cantwell wrote in the letter to Watterson on Thursday that Watterson "did not provide a clear answer" when asked about the scope of canceled flights.
"We also learned at the oversight hearing that passengers are facing too many hurdles in obtaining refunds and accessing
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