Customers got an email from the company apologizing, saying it is processing refunds and reimbursement requests. Affected passengers were also given 25,000 Rapid Rewards points. Some say that's not enough.
Southwest Airlines is doing damage control after canceling thousands of flights during the holidays.Southwest Airlines operations have returned to normal a week after their holiday travel failure. Southwest Airlines passenger sues airline for failing to offer 'prompt refunds' after travel meltdown
A traveler, after Southwest Airlines flight from Dallas cancellation, drove 22 hours non-stop to Los Angeles and looks for her luggage at baggage claim in LAX Southwest Terminal 1 on Tuesday, Dec. 27, 2022 in Los Angeles, CA. (Irfan Khan / Los Angele"There was limited cars," Sanford said. "We were lucky to get a car."Customers Tuesday got an email from the company apologizing, saying it is processing refunds and reimbursement requests.
"We know the points don't cost them as much as hard cash that some people have paid for these flights," he said. "So they really have to think carefully about if that's the best move for them to build a real loyal customer base."The Rapid Rewards email didn’t impress passenger Ashlyn Beadel. In the email, Southwest told customers, "It’s important to point out that this gesture is in addition to customers’ reimbursements and refunds on flights and incidental expenses related to their recent disruption in travel."
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