Southwest Airlines CEO Jordan talked with The Dallas Morning News this week about what he learned after the holiday meltdown and what his company is doing to...
Wednesday’s FAA notification outage and ground stopWe deal with irregular operations all the time. We don’t deal with events like a two-hour ground stop. So yeah, it was absolutely a test. We put in a lot of things in December that helped us to get us back to the full network this time. We created a group of new, trained crew schedulers. I think it was about 100 that we can pull in at any time. We actually activated part of that group in case we had a large set of crew scheduling transactions.
Crew scheduling and SkySolver have been discussion points for a while. Did you know it was this vulnerable? We’ve done eight releases of SkySolver and we’re working on a release with right now that would automatically solve those old problems. We were watching obviously. There’s a lot of vigilance every day, and more vigilance operationally when you have a storm like this that’s going to hit the network. Then the situation got worse, things like frozen deicing fluid and more problems day to day. Each day though until probably the 24th, we were roughly aligned with the industry in terms of cancellation rates. We were seeing the needed signs of improvement.
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