Southwest Airlines CEO Bob Jordan issued a statement and video after thousands of flights were canceled across the country on Monday and Tuesday.
SUGGESTED: Southwest Airlines criticized by passengers, Transportation Department as flights delayed nationwide"I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or you’re one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation.Here's why this giant puzzle is taking us several days to solve.
Our network is highly complex and the operation of the airline counts on all the pieces, especially aircraft and crews remaining in motion to where they're planned to go. With our large fleet of airplanes and flight crews out of position in dozens of locations. And after days of trying to operate as much of our full schedule across the busy holiday weekend, we reached a decision point to significantly reduce our flying to catch up.
I'm apologizing to them daily and they'll be hearing more about our specific plans to ensure the challenges that they’ve faced the past few days will not be part of our future.
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