Southwest Airlines could face federal fines for last year's operational meltdown.
Last year, Southwest’s operational disruption displaced thousands of passengers and their belongings across the country.
A Southwest Airlines plane is prepared to push back from the gate as another taxis toward a gate at Santa Barbara Municipal Airport on Friday, Aug. 11, 2023, in Santa Barbara, Calif.said that because of its December operational disruption, the Dallas-based airline could be subject to fines or penalties from the Department of Transportation.
The Department of Transportation told Southwest on Oct. 27 that the air carrier “failed to provide adequate customer service assistance, prompt flight status notifications and proper and prompt refunds,” leading to a potential civil penalty,In late December of last year, Southwest, unprepared for the freezing temperatures, ice and snow, was forced to cancel thousands of flights. Disruptions cascaded across its network as the.
, Aviation Reporter. Alexandra Skores is the aviation writer for The Dallas Morning News, covering airlines, air travel and the aerospace industry. She's a graduate of the University of Iowa. Alexandra has previously worked at the Oregonian in Portland, Oregon and The Gazette in Cedar Rapids, Iowa.
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