Southwest Airlines canceled 2,886 flights on Monday, or 70% of scheduled flights, amid the winter storm, according to FlightAware.
And in Chicago's Midway International Airport,Passengers are frustrated with the airline and have said they did not learn of the problems until arriving at the airport for their flights. More than half of the Southwest flights at that airport were canceled Monday.
Now, the U.S. Department of Transportation is criticizing Southwest, saying the rate of canceled flights is "unacceptable.""USDOT is concerned by Southwest Airlines’ disproportionate and unacceptable rate of cancellations and delays, as well as the failure to properly support customers experiencing a cancellation or delay," the department said in a statement.
"With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable," the airline said.
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