In California, hundreds of flights have been delayed or canceled through the end of the week — making up much of the Southwest schedule.
Thousands of Southwest Airlines travelers remained stranded at airports across the country Tuesday morning as the fallout from a powerful winter storm that pounded much of the nation continued to ground hundreds of flights and disrupt passengers’ holiday travel plans.
Southwest Chief Executive Bob Jordan told the Wall Street Journal that the airline planned to operate at around one-third of regular capacity as it tries to regroup and get the schedule back on track.All flights showed as unavailable on the company’s website Tuesday morning. In an email, Southwest spokesperson Chris Perry said that inventory to book travel is “very low,” but flights are still operating.
“I’m trying to look at it positively. I’m in California,” said Robinson, whose relative suggested they drive to Denver. “I’m in flip-flops.” “It isn’t ideal,” said Roger Truesdale, 77, “but we have to get back home and hopefully we’ll find a good substitute.”Southwest Airlines blamed a catastrophic winter storm that swept across the northern half of the country over the holiday weekend for the cancellations, adding in a statement that “our heartfelt apologies for this are just beginning. ... We recognize falling short and sincerely apologize.
Southwest’s meltdown reached the Oval Office, with President Biden writing on Twitter that airlines would be held responsible and directing aggrieved travelers to the Department of Transportation’s website to determine if they’re entitled to compensation.The U.S. Department of Transportation also said it was concerned about the “unacceptable” rate of cancellations and that it would be investigating whether the cancellations were controllable.
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