Southwest Airlines, which angered customers with thousands of flight cancellations over the holidays, is offering 25,000 frequent-flier points to travelers who were affected by the epic meltdown.
Southwest CEO Bob Jordan wrote in a letter to impacted travelers that the 25,000 points have a value of more than $300, will never expire and carry no blackout dates, according to The Points Guy's Zach Griff, whoSouthwest said in an email that they are providing 25,000 points to people whose flights were cancelled or delayed for more than three hours between December 24 to January 2. The airline said it will give 25,000 points for each paid and ticketed flier on their reservation.
This is in addition to the $39 refund, $149 reimbursement and $250 travel voucher I already received.
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