Southwest Airlines, other carriers cancels hundreds more flights Sunday as weekend delays pile up
Update: Revised at 2 p.m. with additional information from Southwest Airlines.
“We’ve planned for, and already are well into a much better operational environment today, Sunday, compared to the weather and air traffic conditions we, our customers, and passengers of other carriers experienced on Saturday afternoon and evening,” Southwest said in a statement. Passengers complaining on social media were reportedly being told that flights may not be available for days.
“It’s a nightmare out there on a more and more frequent basis,” said Casey Murray, head of the Southwest Airlines Pilots Association union in a text message. “Yesterday, it began with an IT failure and schedules exacerbates the problems where recovery takes 4-5 days.” Atlanta-based Delta Air Lines axed 237 flights on Saturday, about 8% of its schedule and a fifth of flights were delayed, an unusual weekend for the carrier that regularly beats others in reliability.
Passengers also complained on social media about trouble getting through to customer service on the phone to rebook flights. Some even noted that technology channels seemed to be overwhelmed by the issues.
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