We uncovered a recent surge in safety complaints about refrigerators. Here are the key takeaways.
with more than 106,800 members, called out the company on social media, filed lawsuits in local courts, and joined forces on multiple class action lawsuits. What does Samsung say about the complaints?
When USA TODAY reached out to Samsung about the complaints, the company’s spokesperson asked reporters for information about customers who shared their experiences with the news organization. “Since our request for specific customer details was declined here,” Samsung said in a statement, “we are unable to comment further on any specific experiences referenced.”
The company defended the quality of its products and said that “millions of consumers across the United States enjoy and rely on their Samsung refrigerators each day. We stand behind the quality, innovation, and performance of our appliances, as well as our industry-recognized customer support. Samsung refrigerators also include a best-in-class warranty, including a 2-year icemaker warranty, 10-year compressor warranty, and 5-year sealed system warranty.
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