This is what Starbucks workers really think about the chain's changes to how they'll make cold brew and other iced drinks
, nine of the coffee chain's workers across the US told Insider they have mixed feelings on the changes: They say the new procedures could help them serve customers more quickly, but some worried that speed could come at the expense of quality.
And cold drinks are important to the company: Iced drinks now make up about 70% of Starbucks' sales, CEO Howard Schultz said recently. They're particularly popular with younger Gen Z and Millenial customers. and are based on input from workers. Meanwhile, the company said workers will have further opportunities to share their thoughts before the machines fully roll out across stores.
Still, other workers were skeptical that the new machines would work as well as Starbucks was describing them, questioning potential reliability.
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