Moveworks is an AI startup that uses AI and natural language processing resolve basic IT issues in a company. The company has raised $30 million.
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It's the world of support tickets, emails or chat messages employees send to their company's IT team when they need to unlock an account, to access a file, or to upgrade a program on their laptop that they forgot they needed to be done before a big trip. The tool can automatically resolve basic requests or issues, such as unlocking an account, gaining access to a document or being added to a distribution list. Other tasks that require specific approvals may take a bit longer, but are still processed faster than if they were part of a queue managed by an IT staff, the company says.
But a minor glitch or a change, such as a new piece of equipment or a software upgrade, can throw things off or employees, he said. Suddenly,"there's a lot of unfamiliarity," Shah said."How do I do that again? What was the setting to do that?" Shah said he and his co-founders -- which includes Vaibhav Nivargi, another tech entrepreneur -- developed the technology by consulting chief information officers.
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