EdFinancial Services, Aidvantage and MOHELA have reduced the number of hours during which a borrower can reach a customer service representative on the phone
Some student loan servicers have recently cut back on customer service hours, adding to the fear that borrowers won’t have sufficient support when transitioning back into repayment after a more than three-year pandemic pause. There was already concern over whether the critical return to repayment set for later this year would go smoothly after Congress appropriated the Federal Student Aid office about $800 million less than what the Biden administration had asked for this year.
If allowed to move forward, the program would grant up to $20,000 in debt relief to qualifying federal student loan borrowers. Federal student loan payments are set to resume 60 days after the Supreme Court issues its ruling, or in late August – whichever comes first. The justices are expected to rule in late June or early July, but a decision could come earlier. Bringing roughly 44 million borrowers back into repayment at one time is an unprecedented task.
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