The Resilient Organization: Creating A Culture Of Purpose-Led Innovation
2020 tested our resilience. Four months into the year, we experienced a total free fall before hitting rock bottom. Granted, we were not the only ones grasping for a lifeline, but when those graphs took a nose-dive across each of the industries we served, it was hard to look beyond our own devastation. Travel and hospitality were some of the hardest hit sectors. In the middle of disrupted lives and threatened health, we had to adapt to a new way of working and engaging with our customers.
When I started my career over three decades back, women in IT were a rarity. For a woman from a non-IT background to assume a leadership role was rarer still. While the ability to bounce back has been a lifesaver, one well intentioned advice that I often received in the face of setback was ‘just be yourself’. I have come to realize that it is an advice best not given. Being ‘yourself’ does not simply mean unfettered self-expression.
With immediate needs addressed, our customers turned to the implications of the pandemic. Changes in customer behavior and preferences have rendered pre-pandemic data obsolete, and the pace of digital and cloud transformation has picked up exponentially. To chart a future course of action, they need a willing and able partner, and we are at hand- well on our way to recovery.
“What I admire the most about Sowmya is her absolute passion for her industry and her customers, that invariably rubs off on her team and inspires us to do better. She has a keen commercial sense, excellent people skills and is committed to making TCS a leading technology partner for the travel industry.
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