Tesla was dealing with 2,000 cases a week amid a surge in driving-range complaints from frustrated customers, report says
, who worry that the vehicles would run out of charge before they reach their destination.
Advisers tasked with dealing with customer queries had reportedly been trained to tell customers that range estimates were"not an actual measurement," but were instead a prediction, and that batteries were expected to get worse over time and impact range. Reuters reported that the diversion team was expected to close around 750 cases a week, with advisers told to close a case if a
owner failed to pick up a call on the first instance. Advisers had to try and end calls that were answered within five minutes, the report said.Sign up for notifications from Insider! Stay up to date with what you want to know.NOW WATCH: Layoffs, SEC battles, and Elon Musk's tweets: 2019 looks like another chaotic year for Tesla
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