Cancer test maker Grail says a telemedicine vendor incorrectly told about 400 patients they might have cancer.
June 5, 2023 –
PWNHealth notified Grail on May 19 that an “inaccurate form letter” had been sent to about 400 customers. The vendor said in an emailed statement that a system used to send template messages to people had a “misconfiguration,” according to the“We addressed the underlying problem within an hour of becoming aware of it and have implemented additional processes to ensure it does not happen again,” the company said.
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