When you mess up, these are the best ways to say you're sorry—and the mistakes you should absolutely avoid
I've been studying apologies—and the people who can't give them—for more than two decades. But you don't need to be an expert on the subject to recognize when a bad apology flattens you.apology. The next time you need to offer an apology—or are on the receiving end of an apology that doesn't cut it—remember these guidelines.“But” automatically cancels out an apology, and nearly always introduces a criticism or excuse.
If you want to get the apology right, or if you're suffering from an absent or bad apology from a defensive friend or family member who hurt you, take a look at
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