With the coronavirus crisis, airlines have imposed new policies that may violate federal rules
Travelers have run into huge hassles with airlines refusing to refund canceled flights, pocketing millions owed to consumers, and charging some fees even when they publicly announce they are waiving fees.
And some Airbnb landlords have been denying refunds, even after the company said refunds would happen, because of a limited window when cancellations will be refunded That’s left many travelers out thousands of dollars for trips they will never reschedule.
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