Business involves a lot of tough conversations. Now M.B.A.s are learning how to have them. “There was such a need to practice the day-to-day conversation.”
Over the term, students have practiced navigating office politics between warring managers, responding to a harsh review from a boss and saying no to unwanted workplace assignments. Many students described themselves as conflict-avoidant and said they took the class to overcome their discomfort.
A central tenet of the course is that, before getting into a conflict, workers need to determine what a successful outcome would be. Is it expressing a need? Feeling heard? Students are taught to have a goal coming into the conversation—and that the goal shouldn’t be to determine who is right or wrong.
Instructors Francesca LeBaron and Breona Jenkins said they developed the course after seeing colleagues, former classmates and clients struggle with difficult conversations, such as firing a team member or receiving or giving feedback. Ms. LeBaron is a certified mediator and executive coach, while Ms. Jenkins is a senior leadership-development associate at Pixar Animation Studios.Handling poor performers is an especially challenging situation, Ms. Jenkins said.
Mx. Abolencia responded that they had learned a lot from both managers and wondered whether it would be possible to ease the tension. “I do have a need for autonomy in my working relationships,” they said to Ms. Levinson. “I understand and hear the history, but I also personally haven’t experienced any negative interactions.”What are your best tips for addressing workplace conflicts? Join the conversation below.
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