Traumatized Kenyan workers read “unimaginable content” while training ChatGPT so American users don’t have to.
he’d landed the perfect role when he started training OpenAI’s GPT model in 2021. After years of working in customer service in Nairobi, Kenya, he was finally involved in something that felt meaningful and held a future for him. But the position left him scarred. For nine hours per day, five days a week, Mathenge led a team that taught the A.I. model about explicit content. The goal was to train it so it could keep such things away from users. Today, it remains stuck with him.
the practice’s technical effectiveness, yet they rarely talk about the cost some humans pay to align the A.I. systems with our values. Mathenge and his colleagues were on the business end of that reality.Mathenge earned a degree from Nairobi’s Africa Nazarene University in 2018 and quickly got to work in the city’s technology sector. In 2021, he applied for work with Sama, an A.I. annotation service that’s worked for companies like OpenAI.
When that project wrapped, Mathenge was transferred to work on OpenAI’s models. And there, he encountered the disturbing texts. OpenAI told me it believed it was paying its Sama contractors $12.50 per hour, but Mathenge says he and his colleagues earned approximately $1 per hour, and sometimes less. Spending their days steeped in depictions of incest, bestiality, and other explicit scenes, the team began growing withdrawn.
Mophat Okinyi, a quality-assurance analyst on Mathenge’s team, is still dealing with the fallout. The repeated exposure to explicit text, he said, led to insomnia, anxiety, depression, and panic attacks. Okinyi’s wife saw him change, he said; not long after, she left him. “However much I feel good seeing ChatGPT become famous and being used by many people globally,” Okinyi said, “making it safe destroyed my family. It destroyed my mental health. As we speak, I’m still struggling with trauma.
In a statement to me, OpenAI said it takes the mental health of its employees and contractors very seriously. “One of the reasons we first engaged Sama was because of their commitment to good practices,” a spokesperson said.
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