Next time you get a message that makes you feel enraged, anxious or even euphoric, don’t respond right away, says workplace therapist Brandon Smith.
A single incorrect word choice or a misplaced exclamation point could alter how your message is received and undermine your professionalism.
"It's a really, really hard skill to master — most people don't correct it until their 30s or 40s — but you should never send an email when you're feeling extremely emotional," says Smith. "People treat emails, Slacks or other online communication like a casual conversation you're having in the hallway, and it's not."
Next time you get an email or online message that makes you feel enraged, anxious or even euphoric, do the following:This approach satiates the immediate need to blow off emotional steam and express your emotions without hurting your reputation at work. When you do reply, re-read your draft as if you were the recipient: Is the message confusing? Are there any details that could be misinterpreted, or that sound emotional?
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